Accessibility Statement

Bespoke Learning is committed to ensuring digital accessibility for all users, including students, educators, and families with disabilities. We continuously work to improve the accessibility and usability of our website and educational platforms.

Last Updated: May 28, 2025

Our Commitment to Accessibility

We believe that education should be accessible to everyone, regardless of ability or technology. Our commitment extends to:

• Providing equal access to information and functionality
• Ensuring our content is usable by people with diverse abilities
• Supporting assistive technologies and adaptive devices
• Maintaining compliance with international accessibility standards
• Training our team on accessibility best practices

Accessibility Standards

Our website and educational platforms aim to comply with:

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines 2.1 at Level AA conformance
• AODA: Accessibility for Ontarians with Disabilities Act (Ontario, Canada)
• ADA: Americans with Disabilities Act compliance for US users
• EN 301 549: European accessibility standard
• Section 508: US federal accessibility requirements

We recognize that WCAG 2.1 Level AA is not perfect, but it provides a framework for making our content accessible to people with a wide range of disabilities.

Accessibility Features

Website Navigation

• Logical heading structure for screen readers
• Descriptive link text and button labels
• Skip navigation links to main content
• Keyboard navigation support throughout the site
• Focus indicators for keyboard users
• Consistent navigation and layout across pages

Visual Design

• High contrast color schemes (minimum 4.5:1 ratio)
• Text that remains readable when zoomed to 200%
• Alternative text for all informative images
• Icons paired with text labels
• No reliance on color alone to convey information
• Consistent visual design patterns

Content and Media

• Captions for video content
• Transcripts for audio materials
• Plain language and clear writing
• Structured headings and lists
• Meaningful page titles and meta descriptions
• Alternative formats available upon request

Interactive Elements

• Forms with clear labels and error messages
• Sufficient time limits with extension options
• No auto-playing audio or video
• Warning for content that may trigger seizures
• Accessible date pickers and dropdown menus

Educational Platform Accessibility

Online Learning Features

• Screen reader compatible learning management system
• Keyboard navigation for all interactive elements
• Adjustable text size and contrast options
• Multiple ways to access the same content
• Flexible timing for online activities
• Alternative assessment methods when needed

AI-Enhanced Tools

• Voice-to-text and text-to-speech integration
• Simplified language options for AI feedback
• Visual and auditory AI interaction modes
• Customizable AI interface preferences

Assistive Technology Support

Our website and platforms are designed to work with assistive technologies including:

• Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
• Voice Recognition: Dragon NaturallySpeaking, Windows Speech Recognition
• Keyboard Navigation: Switch devices, specialized keyboards
• Magnification Software: ZoomText, built-in browser zoom
• Browser Extensions: Read&Write, Immersive Reader

Customization Options

We provide several ways to customize your experience:

• Browser zoom up to 200% without horizontal scrolling
• High contrast mode toggle
• Text size adjustment options
• Reduced motion preferences
• Audio description options for videos
• Printable versions of digital content

Known Limitations

While we strive for full accessibility, we acknowledge current limitations:

• Some third-party embedded content may not be fully accessible
• Historical PDF documents may not meet current accessibility standards
• Live video sessions depend on platform accessibility features
• Some mathematical notation may require specialized assistive technology

We are actively working to address these limitations and will provide alternative access methods where possible.

Ongoing Improvements

Our accessibility efforts include:

• Regular accessibility audits by external experts
• User testing with assistive technology users
• Staff training on accessibility best practices
• Incorporating accessibility into our development process
• Monitoring accessibility compliance across all platforms
• Staying updated with evolving accessibility standards

Educational Accommodations

For students requiring educational accommodations, we offer:

• Extended time for assignments and assessments
• Alternative format materials (large print, digital text)
• Flexible scheduling for sessions
• Note-taking assistance during sessions
• Customized learning approaches based on individual needs
• Coordination with school accommodation plans

Third-Party Content

We carefully select third-party tools and content providers, but cannot guarantee their accessibility. When using external platforms:

• We provide alternative access methods when possible
• We advocate for accessibility improvements with vendors
• We offer support for navigating third-party accessibility features
• We maintain a list of accessible alternatives

Feedback and Support

We welcome feedback about the accessibility of our services. If you encounter accessibility barriers or have suggestions for improvement:

When Contacting Us

Please provide:

• Description of the accessibility issue
• The page or feature where you encountered the problem
• Your assistive technology and browser information
• Your contact preferences for our response

We aim to respond to accessibility feedback within 2 business days and will work with you to find a suitable solution.

Alternative Access Methods

If you cannot access any content or features on our website, we offer alternative methods:

• Phone-based information and registration
• Email-based document delivery
• Alternative format materials
• Personal assistance for complex tasks
• Flexible communication options

Formal Complaints

If you are not satisfied with our accessibility efforts, you may file a complaint with:

• Canada: Accessibility Standards Canada
• Ontario: AODA compliance office
• US: Department of Justice ADA compliance
• EU: Your local disability rights organization

Regular Review

This accessibility statement is reviewed and updated annually or when significant changes are made to our website or services. Our next scheduled review is May 2026.

We are committed to accessibility and inclusion for all learners. If we can better support your educational journey, please don't hesitate to reach out.